Return policy

At Kkohwfa we want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, you may request a return or exchange within 30 days of receiving your package.


Eligibility for Returns

To qualify for a return or exchange, please ensure that:

  • The item is unused, unworn, and in its original packaging.

  • The item is in the same condition as when you received it.

  • Proof of purchase (order number or receipt) is provided.

  • Customized, final-sale, or clearance items cannot be returned unless defective or damaged.


How to Start a Return

Contact our customer service team at info@Kkohwfa.com within 30 days of receiving your order.
Please include your order number and a brief description of the issue.

Our support team will respond within 1 business day with detailed return instructions and the appropriate return address.

⚠️ Do not send any returns to our registered office without prior authorization.

Carefully pack your item and ship it to the provided return address.
Customers are responsible for the return shipping cost unless the item is defective or an error occurred on our part.


Refunds

Once your return is received and inspected, you will receive a confirmation email.

Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping fees (if any) are non-refundable, except in cases of defective or incorrect items.
Refund amounts will exclude any non-refundable service or transaction fees (if applicable).


Exchanges & Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@Kkohwfa.com
We will arrange for a prompt replacement or full refund, including any shipping costs.


Return Address

Authorized U.S. returns are handled at our U.S. facility:

8785 Quail Glen Dr, Colorado Springs, CO, US
(For authorized returns only; please contact us before shipping any item.)


Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team at:
📧 info@Kkohwfa.com

We’re happy to assist you with any concerns.